How does the Samshield after-sales service work?
Samshield Service is used in case of a violent impact on a horse riding helmet, the inner shell (in polystyrene) will crush and lose its shape in order to absorb the impact. From then on, the polystyrene shell will never have the required thickness to absorb another impact if you fall again. This is the reason why we have to change the helmet in case of an important impact.
North America Crash Policy:
- 15% discount offer to the customer on the basic helmet for a period of 4 years. Custom options are at the charge of the customer if they wish to replace them. Obviously Samshield equestrian helmets have a one year warranty in case of defect.
Garment Care Instructions
Due to new technical concepts and permanent innovations regarding materials and finishes, Samshield offers all discerning athetes a choice of sophisticated and technical clothing.
Each Samshield article bears care instruction labels that you should note before every wash. Most of our fabrics correspond to the current REACH norms and are OEKO-TEX certified.
- Wash the item of clothing inside out, to avoid damaging the external elements of the jacket (zip varnishing, metal logos, Swarovski crystalls, fabric…).
- Wash the item of clothing at 30-40 degrees in the washing machine. If the temperature is higher, there is the risk of fading and changes to the membrane. Hot water consolidates stains and should therefore be avoided.
- Remove stains with cold water and Marseille soap before washing the item of clothing in the washing machine or use a prewash stain remover.
- Use a conventional detergent without fabric softener. Softeners should generally be avoided when washing tex-tiles with breathable membranes, as it affects the properties of the membrane.
- Never use bleach, as it fades the color of the clothing and yellows what is white. If there are stains on the clothing or it is very dirty, use a standard stain remover before washing.
- Iron the clothing inside out and at low temperatures. When ironing at high temperatures, the steam can transfer one color onto another and burn the fabric.
- Do not dry in the tumble dryer. It makes clothing shrink if the temperature is too high. It can lead to the formation of crinkles and «bubbles» in the fabric.
- Use a colorfast cleaning cloth on two-colored and white items of clothing to avoid the running of colored fabrics and the greying of white fabrics.
- Do not soak two-colored items of clothing to avoid discoloration.
- Do not soak with Vanish the white breeches with the black elastic to avoid discoloration or running.
- Mild chemical cleaning with perchloroethylene or a mineral cleaner is possible.
Washing advice
For two-coloured clothing:
To avoid the running of the colored fabric onto the white of the items of clothing, we recommend the following washing method to users:
- All clothing fasteners must be closed before washing (zips, buttons…).
- Place the clothing in the washing machine inside out without any other items of clothing.
- Add one or two discoloration cloths.
- Wash at 30 degrees with a conventional detergent without fabric softener.
- Dry flat.
- Never let the item of clothing lie in the machine when the washing program has finished and the item has not been correctly spun, this makes colors run.
- Never soak the item of clothing in white Vanish to avoid the colored fabrics running onto the white.
For white clothing:
So that your items stay white as long as possible, we recommend the following washing method:
- After use, treat stains immediately with the prewash detergent K2R and let it soak in for five to ten minutes.
- All clothing fasteners must be closed before washing (zips, buttons etc).
- Place the clothing in the washing machine inside out without any other items of clothing.
- Prewash in the washing machine and then wash at 40 degrees with white Vanish and a conventional detergent without fabric softener to make the item white again.
- CAUTION: Do not soak with Vanish the white breeches with the black elastic to avoid discoloration or running.
If the clothing is dirtied with hoof grease:
- Wash the grease stains in cold water with the dishwashing detergent «Paic» or similar and natron, then wash in the washing machine.
- Or generously sprinkle dry Terre de Sommières on the stain and let it take effect for one to two hours. Remove the Terre de Sommières with a brush and then a vacuum cleaner. Then wash in the washing machine.
