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AFTER SALES SERVICE

How does the Samshield after-sales service work?

In case of violent impact on your helmet we suggest you to send it back to Samshield’s workshop.

When received it will be totally checked in order to determine if it’s really damaged.

Depending on the damage observed we will propose:
• either to replace damaged parts* (40.00€)
• either to proceed to a full exchange of the helmet at a special price (a quotation will be proposed).

Obviously Samshield helmets have a one year warranty in case of defect.

*This is a service which is proposed for the 5 first years** of a Samshield helmet. This is not a warranty. This package includes time spent, spare parts and freight charge.

**Due to evolving helmet standards, technologies and the potential for unseen material deterioration, it’s recommended that you replace your helmet every five years.

For more information about Samshield services, contact our team by email, by phone at 561-359-3112
or via the contact page

Send back your helmet to the Samshield workshop

To send back your helmet to the workshop in order to be checked and/or repaired, please complete the Order Form downloadable below and join it with your helmet.

ATTENTION: For the United States and the Canada, please fulfill the order form and send it to the following email address: info@n1ellc.com

We will contact you shortly to let you know how to send your helmet to the workshop.

Please send back your shipment to the address below:

Samshield
1255 NW 17th Avenue, Unit #2, Delray Beach, FL 33445-2510

Only for France: Please join a cheque of the amount due for reparation/exchange.

Concerning other countries: please add your phone number and/or your email address. In case of payment, a Samshield teammate will contact you to do it by credit card.

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Contact Us

561-359-3112
info@n1ellc.com

1255 NW 17th Avenue, Unit #2, Delray Beach, FL 33445-2510

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Samshield America is a part of Next One Equestrian Distribution.

N1E focuses on Equestrian Premium Horse Riding Brands and offers the best brands to the riders and their horses through its stores' country-wide network and e-commerce partners.

Quality, service and customer satisfaction is N1E priority.

Copyright © Samshield America. All rights reserved.

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