AFTER SALES SERVICE
How does the Samshield after-sales service work?
In case of violent impact on your helmet we suggest you to send it back to Samshield’s workshop.
When received it will be totally checked in order to determine if it’s really damaged.
Depending on the damage observed we will propose:
• either to replace damaged parts* (40.00€)
• either to proceed to a full exchange of the helmet at a special price (a quotation will be proposed).
Obviously Samshield helmets have a one year warranty in case of defect.
*This is a service which is proposed for the 5 first years** of a Samshield helmet. This is not a warranty. This package includes time spent, spare parts and freight charge.
**Due to evolving helmet standards, technologies and the potential for unseen material deterioration, it’s recommended that you replace your helmet every five years.
Send back your helmet to the Samshield workshop
To send back your helmet to the workshop in order to be checked and/or repaired, please complete the Order Form downloadable below and join it with your helmet.
ATTENTION: For the United States and the Canada, please fulfill the order form and send it to the following email address: firstname.lastname@example.org
We will contact you shortly to let you know how to send your helmet to the workshop.
Please send back your shipment to the address below:
1255 NW 17th Avenue, Unit #2, Delray Beach, FL 33445-2510
Only for France: Please join a cheque of the amount due for reparation/exchange.
Concerning other countries: please add your phone number and/or your email address. In case of payment, a Samshield teammate will contact you to do it by credit card.